Ōtepoti Collective Against Sexual Abuse (ŌCASA)
03-474 1592
Dunbar House, 21 Dunbar Street Dunedin
9AM - 5PM - Weekdays
Confidentiality
All information provided to Ōtepoti Collective Against Sexual Abuse is confidential, except in the following situations:
If we have concerns about your own or someone else's safety, we will consult with a clinical supervisor before deciding if we need to speak to another party.
- If there is clear danger or risk of danger to yourself
- If there is clear danger or risk of danger to a child/children
- If there is clear danger or risk of danger to another person
- External and peer supervision purposes.
If we have concerns about your own or someone else's safety, we will consult with a clinical supervisor before deciding if we need to speak to another party.
Complaints Process
If you are not happy with the service you have received from Ōtepoti Collective Against Sexual Abuse or your treatment whilst using our service, you have the right to make a complaint.
You can make a complaint either in person, via telephone or in writing.
You can raise your complaint with either:
In the event of a complaint being made, Ōtepoti Collective Against Sexual Abuse will inform you of the processes, contact details and time-frames to investigate any matters you have raised.
Ōtepoti Collective Against Sexual Abuse's full complaints and full confidentiality policy documents are available upon request.
You can make a complaint either in person, via telephone or in writing.
You can raise your complaint with either:
- Your support worker, or if you are not comfortable raising the complaint with that person, you can:
- Ask to speak to, or make your complaint in writing to another Staff member or one of our Complaints People
- Make a complaint with the support of a Health and Disability Commission's Complaints Advocate.
In the event of a complaint being made, Ōtepoti Collective Against Sexual Abuse will inform you of the processes, contact details and time-frames to investigate any matters you have raised.
Ōtepoti Collective Against Sexual Abuse's full complaints and full confidentiality policy documents are available upon request.
Your Rights
Ōtepoti Collective Against Sexual Abuse's Collective members respect your rights under the Health and Disability Code of Rights (1996).
Under the Health and Disability Code of Rights (1996), you have the right:
Under the Health and Disability Code of Rights (1996), you have the right:
- To be treated with respect
- To freedom from discrimination, coercion, harassment and exploitation
- To dignity and independence
- To services of an appropriate standard
- To effective communication
- To be fully informed
- To make an informed choice and give informed consent
- To support
- To complain
- To have an advocate.
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Location
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Address
Dunbar House
21 Dunbar Street Centre City, Dunedin 9016 PO Box 5424, Dunedin |
Contact Us
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